• People we serve (clients)
• Employees
• Volunteers
• Members
• Donors
• Board members

• name and address, contact information including phone number
• nationality, spoken languages, citizenship, race, ethnic origin, religious beliefs
• age, sex, marital status or family status
• legal identification or identifying numbers, including birth certificate, BC ID, SIN, PHN, etc.
• photographs
• any inheritable characteristics, including blood type
• health care history and medications, physical or mental disability
• educational, financial, criminal and employment and volunteer history
• current and previous assessments, observations and opinions, including both formal and informal information
• personal views or opinions of individuals
• individual habits, likes and dislikes, the names of friends and family and information about people with whom any individual client may have relationships with, including caregivers
• legal documents, including custody orders, restraining orders, representation agreements and powers of attorney

• Members: Demographic information and annual membership payment details are collected and updated for our internal records.
• Employees: Demographic and other personal information regarding BGCGV employees is collected for payroll and benefit administration. These records, along with personnel files that contain human resources information, are kept in a very secure manner and access is restricted to appropriate members of the finance and management groups.
• Volunteers: Demographic and other personal information regarding BGCGV volunteers is collected and kept as a point of reference to be able to contact volunteers to represent and support BGCGV in program and service delivery, at special events, fundraising and administrative duties. The contact information is kept in a secure manner and access is restricted to appropriate employees who use the volunteers for support.
• Clients: Demographic and other personal information is collected about clients, their families and related third parties. This information is gathered and used only after informed consent from the client is obtained. We collect this information in order to better serve the needs of our clients.
• Donors: Demographic and donation information is collected and updated for our donors so that BGCGV can issue tax receipts. We also use this information to keep donors updated on special events and the fund raising needs of the organization. These records and other personal information collected from donors allow the organization to build relationships with donors and increase support through recognition and communications programs.
• Board Members: As part of the nomination process to the Board, contact and biographical information is submitted by each prospective Board member. BGCGV provides this information to the membership once the members have been elected to the Board and maintains it over the duration of their tenure.
  
  BGCGV will inform people what information is being collected, how it will be collected and for what purposes. BGCGV will obtain consent for the collection, maintenance or sharing of material.
• Donor Information: All information regarding a donor will be kept confidential to the greatest extent possible. Access to this information is limited to use for the reasons the information was obtained. Donor information will not be transferred or used except on behalf of the BGCGV. Mailing lists will not be sold or lent however, name and contact information may be shared with another organization for a joint fundraising event.
  BGCGV strives to ensure that personal information maintained, used or collected is accurate. You have the right to review your information and request changes where you believe it is inaccurate.
  
  BGCGV will protect the privacy of personal information that is collected through:
  a) implementing administrative procedures
  b) ensuring physical safeguards
  c) managing technical security services and mechanisms
  
  The retention of personal information differs with each major group of people we collect information from. Once the appropriate time period has been surpassed, paper files are shredded and electronic files are deleted
• Website and Electronic Commerce:  BGCGV uses services requiring password protocols and encryption software to protect personal and other information we receive when a product or service is requested and / or paid for on-line. All such third party service providers must be in compliance with PIPEDA & PIPA and have an established and published privacy policy available for all users.
• Access: You have the right to access your personal information under the control of BGCGV. The Privacy Officer will assist you with your access requests. In certain exceptional situations, BGCGV may not be able to provide access to certain personal information that it holds about you. If access cannot be provided, BGCGV will notify you, in writing, of the reasons for the refusal.

Your privacy is important to us. We welcome your comments and questions regarding our policy. Please contact our Privacy Officer by e-mail at info@bgc-gv.bc.ca or call our Central Office at 604.879.6554; you can also reach us by fax at 604. 879.6525, or by mail at BGCGV, 2875 St. George Street, Vancouver, BC V5T 3R8.